Access to Information

Access to Information

Submitting an Access to Information Request
The Access to Information and Protection of Privacy Act, 2015 gives people the right to access information and records in the custody or under the control of any municipality in Newfoundland and Labrador.
Anyone can request information. You do not need to be a journalist or a lawyer to make a request.

If you are unsure, ask if an Access to Information Request is required
Certain records are available to the public without submitting a formal ATIPP request. When possible, the City of St. John’s will provide individuals with access to information informally, without having to go through the formal ATIPP process.
Examples of these records include:

  • Publications
  • Policies and guidelines
  • Forms
  • Minutes of Council meetings
  • Terms of Reference

Completing an Access to Information Request Form
The Access to Information Request Form is available here: Access to information Request Form. Make only one request per form and try to be as clear as possible about the information you want. If you have any questions, please contact the ATIPP Coordinator (contact information below).
Submitting the Form
After you have completed the form please email, fax, or mail the form to the ATIPP Coordinator. There is no cost for submitting an access to information request. In rare circumstances, you may be asked to pay costs for copying records, mailing records, or for time spent locating the records you have requested. However, you will be advised if costs are expected and will have a chance to approve any costs before the Coordinator proceeds with your request. 
ATIPP Coordinator, City of St. John's
City Hall, 10 New Gower Street
mail: P.O. Box 908, St. John’s, NL, A1C 5M2
tel: 709-576-8429
What to Expect

  • The Coordinator has a duty to assist you. Please feel free to ask any questions about the request. Also keep in mind that they may ask for clarification about the information requested.
  • Requests should be completed in 20 business days. You will be advised in writing if your request will take longer.
  • For most requests, the Coordinator will not disclose who submitted the request. If you are requesting your own personal information, the coordinator may need to tell other people who submitted the request in order to locate records.
  • When you receive the requested documents, some information may be blacked out (redacted). This is because the City may withhold certain information, such as personal information. You will be advised why the information was withheld.
  • You have the right to appeal any decision about access to records made by the City, including how your access to information request was processed.
  • You can also make a complaint to the Office of the Information and Privacy Commissioner:
    • 2 Canada Drive, P.O. Box 13004, Stn. A, St. John’s, NL, A1B 3V8;
    • Telephone 709-729-6309; or 
    • Online