Service and Priority

Service and Priority

Levels of Service

The streets and sidewalks of St. John’s are maintained to performance and service objectives developed by the Roads Division of the Department of Public Works and approved by City Council.

Level of Service for Sidewalks

Level of Service for Streets

Level of Service for Sidewalks

Snow plowing and ice control

The City has designated 161 km of sidewalks to be cleared on a regular basis during the winter season. Sidewalks that have been identified for snow clearing and ice control in the City are typically “collector” and “arterial” streets that generate a higher amount of pedestrian and vehicular traffic. Local and residential streets are not included in the City’s sidewalk snow clearing program.

Sidewalk snow clearing and ice control operations begin at 4 a.m. each morning and are completed on a priority basis with the immediate area of schools given the highest priority. The sidewalks included in the City’s sidewalk snow clearing network and their priority can be seen on this map.

Sidewalk Priority


Sidewalk Priority map


Priority 1A School Zones
Priority 1 First side of arterial roads and downtown business district (main pedestrian corridors)
Priority 2 Second side of multi-lane arterial roads and downtown business district, and first side of collectors
Priority 3 Second side of remaining arterial roads (both sides serviced)
Priority 4 Second side of collector streets (both sides serviced) and any remaining sections of the sidewalk program.


Level of Service for Streets

Ice control of streets

Complete one application of ice control materials on all streets within three hours of ice conditions.

Snow plowing of streets

For snowfalls of up to 25 centimeters, complete an initial cut on all streets within 12 hours following the end of the storm. For snowfalls greater than 25 centimeters, and for extenuating circumstances (such as drifting conditions, extreme snow accumulations, etc), the time to complete the initial cut will increase.

Street Priority

Streets are salted and plowed in a priority order that is primarily based on traffic volumes. This ensures emergency vehicle access is maintained to the greatest number of residents at all times. 

For questions or more detail contact Access St. John's.