FAQ - New Pay Stations

FAQ - New Pay Stations

How do the pay stations work?
What are the payment options?
Why can’t I use cash to pay for parking?
Can I use my City Park Card that I used to use on City parking meters?

Can I get a refund on my City Park Card?
Where are the new pay stations located?
Is there a map of the areas served by pay stations?
How will I know what zone number my vehicle parked in?
What happens if I do not know my licence plate number?
What is the maximum amount of time I can park in any given zone?
What is the parking rate?
Can I use PayByPhone instead of a pay station?
How many parking spaces are now serviced by Pay Stations?
When will the next phase of pay stations be installed?
When will Churchill Square pay stations be installed?
Are all the Timed Parking Areas being removed now?
Why is the city installing the pay stations in ‘phases’?
When will this project be complete with all the pay stations installed?


How do the pay stations work?

There are five simple steps required to make a payment for your vehicle. You need to know your license plate and the zone number before you proceed to the pay station.

  • Step 1- After you park your vehicle, proceed to the nearest pay station, and select a payment method – choose ‘tap card’ or ‘insert card’. You can use Interac, Mobile Payment, or a credit card.
  • Step 2- Confirm your parking zone number. The zone number will be posted on a sign near your vehicle. Stations will be configured to default to the zone they are in.
  • Step 3 - Enter you licence plate number.
  • Step 4 - Choose the duration (amount of time you wish to pay) for parking.
  • Step 5 - Confirm the payment.

You do not need to return to your vehicle with the receipt after the payment is made. Receipt can be printed if you would like as the last step.

What are the payment options?

The pay stations accept debit, mobile phone payments via tap (Apple/Samsung/Google Pay), and most major credit cards. The pay stations do not accept cash at this time.

Why can’t I use cash to pay for parking?

Due to vandalism, the pay stations do not accept cash as a form of payment during the first year of operation. After a year in service, Council will evaluate cash as an option at pay stations.

Can I use my City Park Card that I used to use on City parking meters?

We are currently working on a replacement to the park card that will use the tap reader. Unfortunately, this is not yet available.

Can I get a refund on my City Park Card?

To obtain a refund on your Park Card please visit the City of St. John’s Access Centre (first floor of City Hall) in person during regular operating hours, Mon-Fri, 8 a.m. to 4 p.m.

Park Card refunds will be issued starting on Monday, Nov. 16, 2020 and your card is required for verification. The deadline to obtain a refund is March 31, 2021.
 

Where are the new pay stations located?

The first phase of 24 pay stations are being installed in the following areas:

  • Duckworth Street, between Prescott Street and Cochrane Street
  • Water Street, between Queen Street and Ayre's Cove

Is there a map of the areas served by pay stations?

A map of the areas that are now serviced by pay stations is available online here.

How will I know what zone number my vehicle parked in?

After you park your vehicle, please look for signs in the area that indicate the zone number that you are parked in.  You should note the four-digit zone number, as well as your licence plate number. Pay stations will be configured to default to the zone they are in

What happens if I do not know my licence plate number?

Your payment will be attached to your licence plate number. Your plate information is required to proceed with the payment. Please make a note of your licence plate information.

What is the maximum amount of time I can park in any given zone?

The time limits in each zone ranges from 2 hour to 4 hours, check for signage that indicates the maximum time limit for the area. After the maximum time expires you must move your vehicle.

What is the parking rate?

The parking rate is $1.50 per hour, the same rate that the parking meters had in 2019.

Can I use PayByPhone instead of a pay station?

Yes, in all paid parking areas where pay stations are being installed, you can also use the PaybyPhone app. Note that the same zone number will be used, regardless of how you choose to pay.

How many parking spaces are now serviced by Pay Stations?

Approximately 90 parking spaces on Water Street and Duckworth Street. You can use the Pay by Phone App or the pay stations for both streets.

The city will announce the next phase of pay stations prior to installation and enforcement.

When will Churchill Square pay stations be installed?

The date for installation at Churchill Square has yet to be determined. The City will announce the next phase of installation when the dates are available. It is anticipated that all remaining stations will be installed in 2021.

Are all the Timed Parking Areas being removed now?

The timed parking areas will only be removed in areas where new pay stations are being installed. Several timed parking areas will remain for now and they are marked with signage to indicate the time limit. Many of these areas will remain in place until the next phase of installation. A map is available to show areas that require a payment either by using a Pay Station or by using PayByPhone App, or the PayByPhone toll free number (1-866-234-7275).

 Why is the city installing the pay stations in ‘phases’?

The phased roll out for the pay stations was planned before COVID-19 affected our installation timelines. We expect to receive and install the second phase of pay station equipment in 2021.

When will this project be complete with all the pay stations installed?

It is anticipated that the majority of on-street parking areas will be serviced by pay stations and PayByPhone in 2021. An announcement will be made prior to the next phase of installation in 2021.