Community Services

Community Services

The Department of Community Services provides a diverse range of programs and services in the community that enhance quality of life and contribute to resident, newcomer and visitor well-being, advance a variety of City plans including: Economic Roadmap 2021, Municipal Arts Plan, Affordable Housing Business Plan, and the Recreation Master Plan while cultivating partnerships which respond to the fiscal, economic and societal challenges facing the City of St. John’s.

The Department is responsible for facilitating community access to inclusive and accessible housing, arts, culture, recreation programs and services, community events and advancing economic development initiatives. We are also responsible for the enforcement of Animal Control Regulations in the City of St. John's.

Community Services Organizational Chart

Contact us at:
Community Services – City of St. John’s
P.O. Box 908, St. John’s, NL  A1C 5M2
Phone: (709) 576-8020
Fax: (709) 576-8469

Access St. John’s
Access St. John’s is a fully integrated Customer Service Centre geared to a quality focused service strategy for residents and commercial customers. Access St. John’s operates 24/7/365 days a year, using a customer response management (CRM) electronic tracking system to provide a corporate wide response to client requests; an interactive e-government web portal, providing access to a myriad of City services through the City’s website; an online 311 app and front counter walk-in service.

The Recreation Division works with individuals, organizations and the community to support and enhance recreation, leisure and sport opportunities with the goal to improve the health and quality of life for all citizens. Recreation provides access to indoor and outdoor multi-purpose recreation and leisure facilities throughout the City. In addition to offering year round programs and services for citizens of every age, Recreation offers inclusive services, leadership training and volunteer placement, and popular Active School and Neighbourhood Watch programs.

Non Profit Housing
Non Profit Housing is responsible for the administration and management of all of the City’s 454 affordable Housing Units available for rent to low and moderate income earners on the basis of net family income as well as the management of the Housing Partnership Strategy and the advancement of the City’s Affordable Housing Business Plan. 

Humane Services
Humane Services provides education and enforcement of animal control regulations. Other support to animal related activities include animal rescue, adoption, animal impounding, community outreach programs, euthanasia and cremation services, licensing, micro-chip program, lost and found reporting and a spay/neuter program for low income citizens.

Economic Development, Culture and Partnerships

This division promotes the City of St. John's as an optimal place to live, visit and do business through a variety of programs, services and partnerships. By nurturing relationships with industry, government, education sector and community, the Division fosters an engaged community to advance the objectives of Roadmap 2021 and the Municipal Arts Plan. We work with partners to develop and deliver programs and initiatives in tourism, arts and culture, a variety of community events such as Canada Day, St. John’s Days, and Chill Fest, as well as programming to support immigration and newcomers creating a vibrant place for residents, local businesses and visitors.