Tuesday, July 26, 2022 - 4:30 PM

2022 Q2 Update on the Strategic Plan

circular chart with puzzle pieces for the four strategic priorities
The current, quarterly report on the City’s 10-year strategic plan, Our City, Our Future, is now available on our Strategic Plan page.
Six strategic plan initiatives were completed since the last progress update in March 2022, bringing the total number of initiatives completed since the launch of the plan to 97. As well, staff have completed nine continuous improvement projects since the last update. Of the remaining initiatives in the strategic plan for 2022, the breakdown of their status is as follows:
  • 33 on track
  • 6 behind
  • 26 overdue
  • 6 not started
Our City, Our Future is now in its fourth year. The plan has four strategic directions and 12 goals. A public dashboard shows the status of each of the directions and the initiatives within the plan. Quarterly reporting to Council includes written commentary on each of the initiatives providing detailed updates; it also outlines whether there have been challenges or changes to progress. 
Completed strategic initiatives in Q2:
  • Develop corporate framework for compliance with Payment Card Industry Data Security Standard (PCI DSS) 
  • Complete an Economic Development Plan 
  • Advance a Service Excellence Framework 
  • Develop staff training modules to enhance understanding and ensure legislative compliance 
  • Complete a continuous improvement maturity assessment 
  • Improve emergency and safety services processes, policy, and procedures
Completed continuous improvement projects in Q2:
  • Improve the work order process for City Buildings 
  • Map and improve the asset management process for linear infrastructure
  • Improve the user set-up process for network and application privileges 
  • Streamline the annual call for performers process 
  • Develop a tracking system for completion of asset inventory and building condition assessments 
  • Creation of an electronic document log and payroll processing improvements 
  • Streamline the clothing order process in Community Services 
  • Improve operational processes at St. John’s Regional Fire 
  • Improve internal communication of water quality information