Over the next few weeks, residents of St. John’s may be contacted by MQO Research by telephone to participate in the City’s 2026 Resident Satisfaction Survey.

The survey was first conducted in 2018 and is repeated every two years. Residents are selected through a random process designed to reflect the City’s Census data and provide a representative picture of how residents feel about their city, municipal services and emerging priorities. The survey results are statistically representative of St. John’s residents, with a margin of error of plus or minus 4 per cent at a 95 per cent confidence level. In practical terms, this means the findings provide a reliable snapshot of resident opinions and closely reflect the views of the broader community.

Participation is voluntary, but residents are encouraged to take part if contacted. The survey takes approximately 20 to 25 minutes to complete, and individual responses will remain strictly confidential.

The Resident Satisfaction Survey is one way Council gathers feedback from residents about how the City is performing. Questions cover a range of topics, including City services, quality of life, value for taxes, and priorities for capital and operational spending.

The results provide important information to Council and City staff that helps inform budget and strategic planning, as well as ongoing efforts to improve City services.

Survey results will be shared publicly later this year.