Accessibility and Inclusion

The City of St. John's believes in an accessible, inclusive, healthy and safe community for everyone. As we work towards this goal, we will continue to identify, remove and prevent barriers to accessing programs and services.

The Inclusion Advisory Committee provides Council with information and advice on inclusion and accessibility for City programs, policies and services. 

Accessibility Plan

The City is working to improve access to programs, services and spaces by identifying, preventing and removing barriers. This work is guided by our Multi-Year Accessibility Plan, developed based on recommendations from the Inclusion Advisory Committee, public engagement and requirements of the Provincial Accessibility Act.

The plan creates awareness about current measures and future actions to improve accessibility. The City reports on progress for the plan annually. 

Alternate Format

An alternate format of City information may be available by request. Requests can be made by calling 709-576-4450 or emailing inclusion@stjohns.ca

Accessibility Program & Service Information 

Click the icons below to explore accessibility program and service information. 

Report an Accessibility Concern

If you are aware of a non-emergency accessibility barrier or concern, let us know. Emergency, lifesaving matters should be directed to 911.

Report your concern to the Access Centre so it can be sent to the department best equipped to address your concerns. You can contact the Access Centre to report a concern by:

Contact Us

City Hall
10 New Gower Street, St. John's, NL
P.O. Box 908, St. John's, A1C 5M2
Phone: 311 or 754-CITY (2489)
Email: access@stjohns.ca

Accessibility and Inclusion
P.O. Box 908, St. John's, NL A1C 5M2
Phone: 709-576-4450
Email: inclusion@stjohns.ca

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