The current, quarterly report on the City’s 10-year strategic plan, Our City, Our Future, is now available on our Strategic Plan page.

Six strategic plan initiatives were completed since the last progress update in June 2022, bringing the total number of initiatives completed since the launch of the plan to 102. Of the remaining initiatives in the strategic plan for 2022, the breakdown of their status is as follows:

• 33 on track
• 5 behind
• 22 overdue
• 5 not started

Our City, Our Future is now in its fourth year. The plan has four strategic directions and 12 goals. A public dashboard shows the status of each of the directions and the initiatives within the plan. Quarterly reporting to Council includes written commentary on each of the initiatives providing detailed updates; it also outlines whether there have been challenges or changes to progress.

Completed strategic initiatives in Q3

• Deliver, with partners, a report on Regional Economic Development
• Evaluate the Special Events application process and make recommendations for modifications
• Reduce vacancies in lower end of market (LEM) rental housing units by 10% by Dec 2022
• Initiate communications strategy to share decisions from Council & Committee of the Whole meetings
• Integrate Paid Parking Management System
• Review and update the Residential Parking Guide

Continuous Improvement

In the last quarter, staff completed four continuous improvement (CI) projects.

• Create standard operating procedure and visual guide for filter change on water distillation unit at Riverhead Wastewater Treatment Facility
• Map the current process for street excavation permits and create visual guides for frontline staff
• Streamline the collection of asset information and condition assessments using as-builts
• Create electronic forms for remote data collection for sewer pumping stations

CI projects aim to reduce waste in processes. Waste is defined as activities that do not add value from a customer perspective, thereby improving lead time, turnaround time, save hard costs and ultimately improve employee engagement and customer experience.

To demonstrate how this is working in real time, the City is using a data collection tool to better capture outcomes from CI projects.

The table shows the cumulative outcomes from a variety of projects, some of which are small in scale but still yield significant results.