Since the last progress update to Council in August 2023, 11 Strategic Plan Initiatives have been completed, bringing the total number of completed initiatives to 133, since the launch in 2019. In addition, there are another 19 initiatives on track to being completed in 2023.

Providing strategic direction for a ten-year period, 2019-2029, the Plan includes four strategic directions and 12 goals where initiatives are identified annually to achieve those goals. The latest update demonstrates that results continue to be achieved.

The 11 completed initiatives this quarter include:

• Gleneyre Street Culvert Replacement
• Host Creative City Summit
• Explore digitizing City pavement markings
• Implement annual pedestrian crossing safety program: 3 Location(s)
• Conduct public engagement on future Shared Use Paths
• Galway Village Green (Phase 1)
• Expand the application of electronic field notices in Regulatory Services
• Design and implement orientation for Council
• Create an internal volunteer committee
• Using results from 2022 Resident Survey, undertake a review of public engagement platform and tools
• Improve access to permit application information and status for stakeholders

In addition to the strategic plan projects, four continuous improvement projects were completed since the last update.

CI projects aim to reduce waste in processes (activities that do not add value from a customer perspective), thereby improving lead time, turn-around time, saving hard costs, and ultimately improving employee engagement and customer experience. To demonstrate how this is working, the City is using a data collection tool to capture annual outcomes from CI projects.

To date, CI projects have contributed to a 51% reduction in process time and have resulted in the reinvestment of $64,562 annually.

Progress on the Strategic Plan can be tracked via our online dashboard, which provides real-time results. Council Progress Reports are also available online.