Accessibility and Inclusion

The City of St. John's believes in an accessible, inclusive, healthy and safe community for everyone. As we work towards this goal, we will continue to identify, remove and prevent barriers to accessing programs and services.

The Inclusion Advisory Committee provides Council with information and advice on inclusion and accessibility for City programs, policies and services.

Accessibility Plan

The City is working to improve access to programs, services and spaces by identifying, preventing and removing barriers. This work is guided by our Multi-Year Accessibility Plan, developed based on recommendations from the Inclusion Advisory Committee, public engagement and requirements of the Provincial Accessibility Act.

The plan creates awareness about current measures and future actions to improve accessibility. The City reports on progress for the plan annually.

2027-29 Accessibility Plan

The City of St. John’s is seeking feedback on its draft 2027-2029 Accessibility Plan, which builds on the work completed through the City’s first Accessibility Plan and identifies further actions to improve access to City and Metrobus programs, services and public spaces. The City is looking for feedback from people who live with disabilities, as well as people who care for or advocate for people with disabilities. The feedback received will help inform the final 2027-2029 Accessibility Plan.

Learn more about the engagement by reading our media release or visiting the Engage St. John's project page.

Visit Engage Page

Alternate Format

An alternate format of City information may be available by request. Requests can be made by calling 709-576-4450 or emailing inclusion@stjohns.ca.

Accessibility Program & Service Information

Click the icons below to explore accessibility program and service information.

Accessible Parking

Learn more about accessible parking options in the city, enforcement, accessible parking permits and check out interactive map of accessible parking spaces.

Attendant Pass

An Attendant Pass allows a support person to attend activities and events with a person who needs assistance. The support person may get free or discounted admission, depending on the venue.

Business Supports

Check out our webinar, Inclusion & Accessibility Considerations for Businesses, to learn tips to easily improve inclusion and accessibility in your business.

Elections

Learn more about the measures the City puts in place to make the election process both accessible and inclusive.

Emergency Preparedness

Emergencies can happen quickly and without warning. In these situations, being prepared and knowing how to respond is essential. For individuals with disabilities, additional planning is important to ensure safety before, during, and after an emergency. Visit our Emergency Preparedness page to learn more.

Parks & Playgrounds

Find accessible and inclusive parks and/or playgrounds in our City. You can filter locations by accessibility features and other amenities.

Recreation

Check out our Accessible and Inclusive Recreation page to learn more about support services, inclusive recreation opportunities, financial assistance, attendant passes and our adaptive equipment lending program.

Pedestrian Safety

Learn more about how we are making street crossing safer in areas throughout the City.

Public Transportation

Learn more about accessible transportation options such as Metrobus Transit's accessible low-floor buses and the GoBus Accessible Transit para-transit service.

Universal Design Guidelines

Check out our resources which provide planners, builders and homeowners with easy to implement design features that help make residential spaces more usable, accessible and future ready.

Report an Accessibility Concern

If you are aware of a non-emergency accessibility barrier or concern, let us know. Emergency, lifesaving matters should be directed to 911.

Report your concern to the Access Centre so it can be sent to the department best equipped to address your concerns. You can contact the Access Centre to report a concern by:

Phone: 311 or 754-CITY (2489)
Email: access@stjohns.ca
Online

Submit Request Online